United Hospitality Management (UHM), a luxury and mixed-use hospitality management, has announced the launch of the Excellence Hub, a dedicated, state-of-the-art Assessment and Training Centre designed to elevate, measure and formally certify service standards across its portfolio of hotels and holiday homes.
This strategic
initiative reflects UHM’s long-term commitment to nurturing a culture of
excellence by empowering front-line associates to consistently deliver
world-class hospitality.
The launch of the
Excellence Hub marks an important milestone in the company’s mission to
strengthen its operational backbone through structured learning, assessment and
certification.
The Centre will serve
as a benchmark for service excellence and professional mastery, ensuring that
every associate upholds UHM’s uncompromising standards of guest care, attention
to detail and consistency.
At the heart of the
Excellence Hub is a two-week intensive programme that combines refresher
training, immersive practice and final certification.
Associates from core
operational departments, including Food and Beverage Service, Front Office and
Housekeeping, participate in a structured learning journey that blends theory
with hands-on experience.
The programme has been
designed to revisit the fundamentals of exceptional service while advancing the
associate’s ability to respond to real-world scenarios with precision, empathy
and professionalism.
The first phase of the
programme, Refresher and Mastery, provides participants with targeted
instruction delivered by seasoned hospitality experts who have led operations
for some of the world’s most distinguished brands.
Sessions focus on
mastering the foundational pillars of hospitality such as guest interaction,
communication, presentation, efficiency and attention to detail. This ensures
that every associate is fully equipped with the technical and behavioural
competencies required to deliver five-star service in every setting.
The second phase,
Immersive Practice and Evaluation, introduces associates to a highly realistic
training environment that replicates operational hotel conditions.
Equipped with advanced
simulation tools and mock setups, the Excellence Hub enables participants to
engage in practical service delivery exercises, observe real-time feedback and
demonstrate continuous improvement.
Through a series of progressive evaluations, associates are guided to identify their strengths and address areas for enhancement before advancing to final certification.
The programme
culminates in a comprehensive final assessment designed to validate both the
theoretical knowledge and practical application of each participant.
Successful completion of the assessment leads
to formal certification, confirming the associate’s proficiency in delivering
service excellence that aligns with UHM’s brand promise.
This certification
serves as a professional milestone for team members and a guarantee for guests
that their experience is being delivered by individuals who have undergone
rigorous and standardised evaluation.
“The objective of the Excellence Hub is clear, to raise the benchmark for service quality and professional standards across all our hotels,” said Klaus Assmann, Chief Operating Officer, United Hospitality Management – Middle East, India and Southeast Asia. “By investing deeply in the foundation of our teams, we are shaping a future where excellence becomes the norm. At UHM, we believe that the pursuit of excellence is not a choice but a commitment, and this initiative reaffirms our dedication to that philosophy.” -TradeArabia News Service