CONTINUING its commitment to further enhance customer experience and ensuring on-time departures at Terminal 3 Dubai Airport, Emirates will be closing its check-in counters 60 minutes prior to a flight’s scheduled time of departure. Check-in counters are open at least three hours before the flight departure and will close 60 minutes prior to departure. However, passengers are requested to report to the check-in counters no later than 90 minutes prior to departure, in keeping with the airline’s commitment towards greater efficiency and an enhanced travel experience.
Customers who check-in with less than 60 minutes to their scheduled flight will not be accepted to board the aircraft, ensuring that passengers who have already checked-in and boarded will not be inconvenienced by delays and possible missed connections.
Passengers who have opted for the online check-in facility with check-in baggage, are also required to check-in their luggage no later than 90 minutes prior to the scheduled departure of their flight.
Passengers holding an eboarding pass and travelling with carry-on bags only, can proceed directly for security clearance. All passengers are requested to be at the boarding gate no later than 35 minutes before departure and boarding gates will close 15 minutes before departure time.
The airline has also launched a Baggage Delivery service at Terminal 3, so customers will no longer have to wait for their baggage on arrival and enjoy the convenience of continuing with their journey in a timely, unencumbered manner.
Strategically positioned just after the immigration counters, the Baggage Delivery service allows customers to enjoy a hassle-free journey by having their baggage delivered anywhere in the UAE on arrival at Terminal 3, for a nominal fee.
Dedicated agents will collect the baggage, clear customs on the customers’ behalf and ensure it is delivered to any requested location within UAE. Customers will be charged Dh200 ($54) for up to four pieces of luggage, for delivery anywhere within Dubai, Ajman and Sharjah, and Dh250 ($68) for delivery within Abu Dhabi, Al Ain, Fujairah and Ras Al Khaimah. Dh10 ($2.7) will be applicable for every additional piece of baggage delivered to any address in the UAE. Delivery fee will not be refunded if customers have not declared these items at the time of booking the service.