flydubai, the Dubai-based carrier, continues to invest in enhancing its customer journey. From November 2025, all Economy Class fares will now include meals and inflight entertainment, elevating passengers’ travel experience on every flight.
Ghaith Al Ghaith,
Chief Executive Officer at flydubai, said: “Redefining the Economy Class
offering across all flights represents a significant evolution in our business
model, offering customers a more elevated and convenient travel journey. Our
focus remains on investing in enhancing our customer experience and delivering
added value across every touchpoint through services, technologies and product
development. By listening to customer feedback and responding to changing
market dynamics, flydubai continues to strengthen its position as a key player
in the UAE’s aviation sector and a vital contributor to Dubai’s vision of
becoming a global hub for trade and tourism.”
Over the past several
years, flydubai has made substantial investments across every stage of the
customer journey. These include the introduction of a dedicated Business Class
check-in area, offering a seamless and personalised start to the travel experience,
followed by the opening of the new Business Class Lounge at Terminal 2, Dubai
International (DXB), designed to provide unrivalled comfort, convenience and
hospitality before departure.
Hamad Obaidalla, Chief
Commercial Officer at flydubai, said: “Over the years, our agile business
model has enabled us to adapt quickly to challenges and unlock new
opportunities as we continue to evolve and grow. This announcement has come at
the right time as we prepare to expand our network, continue to grow our fleet
and welcome more passengers on board year after year. By including meals and
inflight entertainment in every ticket, we’re modifying the Economy Class fare
structure and ensuring passengers get more value, while remaining competitive.” -TradeArabia News Service