Rotana appoints Country General Manager to lead Iraq, Turkey

Rotana, a hospitality management company in the Middle East, has appointed Ghassan Dalal as Country General Manager for Iraq & Turkey, in addition to his current role at Babylon Rotana, Baghdad.

 

The move reflects Rotana’s commitment to building leadership depth in markets central to its regional growth strategy, as Iraq and Turkey emerge as focal points for tourism investment and long-term hospitality demand.

 

With more than 27 years of international hospitality experience across the Middle East, Africa, North America, and the GCC, Dalal brings a wealth of expertise in managing diverse hotel categories and navigating complex market environments.

 

His career spans senior leadership positions in Iraq, Qatar, Sudan, Egypt, Nigeria, Canada, and Lebanon.

 

Dalal has served Rotana in multiple senior roles for over a decade, including as General Manager of Al Salam Rotana Khartoum, Cluster General Manager of Erbil Rotana & Erbil Arjaan, and General Manager of Oryx Rotana Doha.

 

Since 2021, he has led Babylon Rotana in Baghdad, positioning the property as one of the capital’s premier luxury destinations and a flagship for Rotana’s commitment to quality service in the Iraqi market.

 

Throughout his career, Dalal has been recognised with several industry accolades, including Rotana’s General Manager of the Year, Achiever of the Year Award, World Tourism Star of the Year, and Best General Manager in Iraq at the Haute Grandeur Global Awards.

 

A graduate of Cornell University’s Hospitality Management Program, he is known for his ability to combine operational excellence with a people-first leadership approach that prioritises guest satisfaction and colleague development.

 

LEADERSHIP PRIORITIES FOR KEY GROWTH MARKETS

 

In his expanded mandate, Dalal will oversee all Rotana properties across Iraq and Turkey, ensuring operational alignment with the company’s global standards while empowering General Managers to deliver world-class guest experiences.

 

He will champion Rotana’s growth in both markets by driving market expansion, developing local talent, and embedding the company’s culture, values, and service excellence across all teams.

 

His priorities will also include enhancing operational efficiency, reinforcing sustainability in day-to-day practices, and showcasing the rich cultural and historical appeal of Iraq and Turkey to strengthen their positioning as leading hospitality destinations and support broader economic growth.

 

Eddy Tannous, Chief Operating Officer at Rotana, added: “Ghassan represents the resilience, adaptability, and service-first mindset that defines Rotana. His appointment comes at a pivotal time when both Iraq and Turkey are opening new pathways for hospitality investment. With his proven track record and deep understanding of the region, Ghassan will be instrumental in advancing Rotana’s strategy, strengthening our leadership position, and delivering long-term value for our guests, partners, and communities.”

 

Dalal said: “This new role is a privilege and an opportunity to drive Rotana’s impact in two markets with extraordinary potential. By investing in people, setting new benchmarks for service, and strengthening our presence, I am committed to showcasing Iraq and Turkey as destinations ready to welcome the world with pride.” -TradeArabia News Service