Etihad Airways has delivered record financial results and highest-ever customer satisfaction performance in the first quarter of 2025, building on last year’s momentum.
Profit after tax reached AED685 million ($187 million), marking a 30 per cent increase year-on-year, driven by robust passenger demand and operational efficiencies. Total revenue saw a 15 per cent rise compared to Q1 2024, supported by both passenger and cargo business. Etihad continues to lead the region in passenger growth, carrying 5 million passengers in Q1 2025 – a 16 per cent year-on-year increase – and maintaining a strong momentum into Q2. With nearly 20 million passengers carried over the last 12 months, Etihad is the fastest-growing airline in the region, it said. Customer satisfaction reached a record high in Q1 2025, with scores improving by 20 per cent year-on-year. Gains were recorded across key touchpoints, including check-in, boarding, inflight service, food and beverage, Wi-Fi, and the updated website and mobile app. The quarter also saw the launch of new lounge and inflight menus, alongside upgraded service standards, the airline said. One additional A380 returned to service during the quarter, offering First Apartments and The Residence.