The heightened precautionary measures have been set forth with strict adherence to the guidelines and protocols issued by the World Health Organization (WHO), the Dubai Health Authority (DHA) and Dubai Municipality (DM).
Ranjit Phillipose, Area Director – Middle East and General Manager, Taj Dubai, says, “The Taj brand has always been acknowledged as a true hallmark of warm Indian hospitality, globally. For over a century, our guests, associates, and stakeholders have placed their trust in us, and we remain committed to ensuring the highest emphasis on their safety and well-being. Keeping in mind the present circumstances, we have re-strengthened our brand and service standards to include government-compliant health and safety measures; and are leveraging the latest technology to provide a seamless guest experience.
“We look forward to welcoming our guests back and continue to create memorable experiences, with Tajness at the core of everything we do.”
Chauffer driven cars will only accommodate a maximum of two guests at a time. The interior and exterior of all Taj cars will be disinfected prior to every pickup and drop. Hygiene kits containing a hospital-grade face mask, hand sanitiser, disinfectant wipes and disposable gloves will be provided to each guest. Body temperature checks will be undertaken for every associate and visitor prior to entering the hotels, using non-invasive laser thermometers. Luggage sterilization will take place at the entrance of the hotels.
Seamless contact-free check-in procedures have been put in place with the adoption of advanced technology. Only rooms which have been rested for a period of 24 hours after deep-cleaning and disinfection will be allocated to a guest.
Rooms go through the highest levels of sanitisation. All surfaces such as wall coverings, mattresses, furniture, furnishings, bath fittings, floors and floor coverings, including identified high touch points such as door handles, drawers, TV remote and bedside tables are being disinfected daily using a DHA approved alcohol-based sanitiser. Hand sanitisers and masks have been placed in the room for guest convenience.
Touch-free experiences such as access to a 24-hour dedicated WhatsApp number is being provided for the convenience of resident guests. Similarly, QR codes have been made available to access TV channel listing, In-Room Dining and restaurant menus, Guest Services Directory, and Jiva Spa menu from the comfort of the guests’ digital device.
All guest laundry and room linen are being treated with enhanced wash cycles and anti-bacterial chemicals.
Restaurant seating arrangements have been realigned to provide a minimum of two metres distance between tables and one metre between two seats. Guests are requested to make reservations prior to dining. QR code menus are available at all restaurants and bars. Cutlery, crockery, and glassware are being sterilized before each use. Only one service associate, appropriately attired with gloves and a face mask, will be assigned per table for serving and clearing. Buffets have been replaced with the freshest of à la carte service.
In-room dining is available 24-hours and guests have the option of ordering in-room breakfast. Menus have been revised to include the best of immunity boosting dishes and drinks. All In-Room Dining food items are sealed and covered with the option of the trolley being left at the door.
Hand sanitisers have been placed at all prominent locations among the public areas of the properties. There is repeated surface cleaning of key and high-touch points and sanitisation of all areas. Thermal fogging of Heating, Ventilation and Air Conditioning (HVAC) systems are taking place for high performance air filtration.