Wego, a travel app in the Middle East and North Africa, has announced a strategic partnership with the Saudi Ministry of Hajj and Umrah to launch a fully integrated digital platform aimed at simplifying and enhancing the global Umrah journey.
The initiative
supports Saudi Arabia’s vision of delivering a seamless, digitally enabled
pilgrimage experience by combining Wego’s travel technology and regional reach
with the Kingdom’s network of licensed Umrah service providers.
The platform will
offer pilgrims an end-to-end booking solution covering flights, verified hotel
accommodation, licensed ground transport, and facilitated Umrah visa requests.
Through a single
digital interface, users will be able to plan and manage their entire journey
with greater transparency and efficiency.
Visa issuance will
continue to be handled by the relevant Saudi authorities, ensuring full
regulatory compliance. All transactions will be processed securely in Saudi
riyals at the time of booking, reducing uncertainty and improving cost
transparency.
Wego will manage
digital distribution, marketing, sales and customer transactions, while
licensed service providers will focus on delivering on-ground operations.
The Ministry of Hajj
and Umrah will oversee regulation, quality standards and ecosystem compliance.
The platform
introduces three service tiers—Essential, Standard and Premium—ranging from
basic arrival support to enhanced travel packages including private transfers,
intercity transport and curated experiences, along with 24/7 assistance.
Additional features
include flexible booking policies, refund options under defined conditions,
multilingual support and dedicated customer service channels to improve
accessibility for global pilgrims.
Wego is also inviting
licensed Umrah providers to join the platform, creating a scalable marketplace
to strengthen Saudi Arabia’s pilgrimage services sector. The platform is
scheduled to launch in June 2026 ahead of the Umrah season.
Mamoun Hmidan, Chief Business Officer at Wego, said: “Through our collaboration with the Saudi Ministry of Hajj and Umrah, we are enabling a more seamless and transparent Umrah journey powered by technology. By integrating flights, facilitated visa request processes, verified accommodations, and licensed ground services into one unified platform, we are enhancing the overall pilgrim experience while creating new growth opportunities for Umrah service providers across Saudi Arabia.” -TradeArabia News Service