Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software and technology provider that powers the global travel industry, announced the official launch of a customer service automation solution for airlines, OTAs, and TMCs. As the only conversational AI technology to integrate seamlessly with Sabre, Mindsay's intelligent virtual agents are fully connected with Sabre's APIs, giving them the ability to automatically resolve a variety of requests, from simple FAQs to complex booking modifications.
This unique integration allows travel companies to automatically resolve up to 70 per cent of customer requests, significantly reducing call and live chat volumes. With bots handling the majority of common customer requests, travel agents can focus on solving the most urgent and complex requests. By integrating with agent platforms like Zendesk, Salesforce, Intercom and Genesys, Mindsay allows travel agents to seamlessly enter and exit conversations, ensuring impeccable, efficient customer service. Sabre customer, Kilroy, is the first travel company to use Mindsay, Sabre, and Zendesk to automate a variety of customer requests including modifying and cancelling flights; qualifying refund requests, etc.