Norwegian Cruise Line Holdings – Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises – voluntarily suspended cruise voyages for a month ending April 11 this year, in response to the Covid-19 pandemic.
Guests booked on cruises with embarkation dates from March 13 through April 11, 2020 will receive a full refund of their cruise fare in the form of a future cruise credit (FCC), which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022.
Peace of Mind is the company’s new temporary policy that allows new and existing (non-charter) individual and group bookings embarking from April 12, 2020 through and including September 30, 2020 to cancel their booking up until 48 hours from the start of their vacation date and receive a 100 per cent FCC. The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancellation date.
As an added incentive, guests who choose to reschedule their holidays will receive an additional 25 per cent or 50 per cent future cruise credit, depending upon their embarkation dates. Guests who prefer not to take advantage of a future cruise credit can receive a full refund in the amount of the cruise fare paid.
Nick Wilkinson, regional VP Business Development MEA, Norwegian Cruise Line, said, “As a bonus for guests impacted by the temporary suspension, as well as guests who previously cancelled via our Peace of Mind policy, we are offering them the ability to use their FCC along with a 20 per cent discount off published fares for voyages from July 1 2020 through December 31, 2022. All affected guests must book their future cruise once their future cruise credit is applied to the guest profile and by no later than April 10, 2020.”
“As an added thank you to our travel partners, we are extending a 5 per cent bonus commission for these new bookings. On behalf of all our team members both shipboard and shoreside, I thank you for your continued patience, understanding and partnership during this rapidly evolving situation. We appreciate you always and remain alongside you every step of the way.”
“Those interested in cancelling under the Peace of Mind policy, can cancel on BookNCL via Norwegian Central or through your GDS and the FCC will be applied to the guests' profile in seven business days. All bookings cancelled inside final payment through BookNCL or GDS will default to the Peace of Mind FCC. If the booking is outside final payment, refunds will work as usual.”
Booksafe Standard or Platinum Travel Protection and Special Promotional Onboard Credits are not included in the FCC or refund. Guests who secured air accommodations through Norwegian Cruise Line’s airfare programme and now wish to alter their plans, can do so with peace of mind as accommodations and fees are protected. Guests who purchased flights independently, should contact their air travel provider for guidance.
“Commissions currently paid will be protected and not recalled. Commissions that have not been issued for sailings through September 30, 2020 will be paid at the time of sailing. Commission on new bookings where the FCC is applied, will be paid per our standard policy - at final payment or at sail date, depending on actual departure date.”
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